Thursday, April 14, 2011
Leica Time Strap Broke
Luigi stated that the piece of leather that became unglued was a "superfluous" piece, that I shouldn't consider it "broken". (Then why is it even incorporated as part of the strap in the first place? That piece is for tightening the strap to the wrist.) They said "I should glue it back together myself", or not glue it, and use the strap without it. (Is this guy serious?) The fact is, the little piece helps keep the strap snug on my wrist. Without it, not so snug, and I prefer to have it snug. I like that they incorporated it, and find it to be an important feature of the strap. Luigi's is not pleased about my writing this blog post, but the strap didn't last even a year with mild use before the little piece became unglued. Luigi stated that none of his straps ever broke, and I'm sure it hasn't at the point of connection where the strap meets the camera. My strap became unglued and no longer tightens around my wrist. Unglued. Broken. Semantics. If the strap no longer tightens around my wrist because a piece became unglued, what does one call that? I call it broken. Instead of Luigi arguing with me in broken, confused English, or offering to replace the strap if I buy something else from him, he should have better customer service and replaced the strap without the nasty emails or ridiculous replacement requirements.
He offered to fix or replace the strap, which was nice, but I'm not sure of the exact offer he made due to his broken english. He offered to replace it if I bought a small item along with it. I'm sure it's just a matter of miscommunication and the issue will be resolved. Luigi also feels that my writing about this is in someway disrespecting him. I'm sorry he feels this way,and find his over reaction to be part of the problem and not the solution. His anger only makes my experience worse. I'm just a person writing a blog about my experiences, and from what I experienced, Luigi's products may be nice, but my strap broke, and it was a very expensive strap! Even my cheapest nylon strap that came with my Canon S95 never broke.
Would I still buy from Luigi? Probably not, due to how expensive the product is, and the customer service is lacking. I love his leather goods, but hey are quite expensive, and that's why I was perplexed with the piece becoming unglued, but it happened. I still love their leather products, and am actually considering buying a nice leather Rollei strap from them for my Rolleiflex. Price-wise, it's just too ridiculously expensive, and that's without adding shipping and handling!
Update 04-27-11: I'm still waiting for a reply to my email about the deal that Luigi offered. Apparently I have to buy something and then get my replacement strap for free? I can't just get a replacement strap for free. Makes no sense. It could be the broken english, but I asked for an explanation. I haven't received an answer yet. If I do have to buy something else, that isn't resolving my broken strap issue. Why not just send another strap? No answer to emails. I guess that is an answer.
05-20-11: I never heard again from Leica Time Luigi straps. I've written another reply and the only solution given to me was to buy something else, and then get a free strap. Well, that's what the broken english email said, but having asked if that was the intention from Luigi, I never received a reply from him. I only got an email stating how mean I am for writing this. Thanks, Luigi. That's great customer service? What happened to "the customer is always right"? No answer. Nothing. Live and learn. Next time, I will buy American.